Terms and conditions

1. Definitions
   The words "us", "we" or "our" refer to Grosvenor Casino Reading, while "you" refers to the player, and includes any guests who access our services.

2. Acceptance of Terms
   By accessing or using our website, services or facilities, you acknowledge that you have read, understand, accept and agree to be bound by these terms and conditions (the "Terms").

3. Changes to Terms
   We may amend these Terms at any time without prior notice. Your continued use of the Services after amendments will mean you are deemed to consent to the amended Terms.

4. Gaming Age Restrictions
   You must be 18 or older to gamble with us, in accordance with UK law and our licence. We reserve the right to request identification from you to verify your age.

5. Account Requirements

   You may create an account through our website or at one of our land-based locations. You will need a valid email address and password to access and use our services.

6. Deposits and Withdrawals
   We require all players to make deposits using approved payment methods, and we reserve the right to request additional information from you prior to processing your transactions.

7. Bonus Offers
   Bonus offers may be made available from time-to-time; however, these are subject to specific terms that will govern their use. Please read our bonus policies carefully before participating in any promotional offer.

8. Responsible Gaming

   We encourage all players to gamble responsibly and within their means. You can set deposit limits on your account through the "Responsible Gambling" section of our website or by contacting us directly.

9. Self-Exclusion

   If you wish to take a break from playing with us, you may request self-exclusion for a period between 24 hours and six months.

10. Closure of Account

    We reserve the right to close your account at any time without prior notice if we suspect that it has been used in connection with fraudulent activity or other breaches of these Terms.

11. Breaches of Rules

    You must not use our services to facilitate gambling-related crime, or otherwise engage in conduct which may be contrary to law. If we find evidence of such conduct, we will close your account and take necessary steps to prevent further access.

12. Liability
    We make no warranties that the Services provided through this website and/or our facilities are free from viruses, worms or other faults; however, for any damages arising directly out of negligence in breach of warranty by us (if proven), you agree we will be liable only up to an amount equivalent to your last deposit.

13. Limitation of Liability
    To the fullest extent permitted by law, you hereby acknowledge and accept that neither we nor our officers, directors, shareholders or employees shall have any liability for:

    a) loss of data (whether stored on computer servers or otherwise);

    b) losses incurred from transactions involving third parties;

    c) direct or indirect consequential damages, punitive or exemplary damage, arising in whole or in part out of any breach by you of the Terms.

14. Disputes
    In the event that we have disagreements with another player(s), participant, affiliate partner or supplier regarding payments made (or due to be paid), disputes shall be settled through an independent dispute resolution mechanism selected and agreed upon prior to commencement of gambling activity under our platforms.

15. Law Governing Terms
    These terms are governed by English law in all matters relating to any access or use of the services provided on this site and/or in the facilities, without regard for principles regarding conflict of laws.

16. Jurisdiction

    All disputes arising from these Terms shall be subject exclusively to the jurisdiction of courts located within England and Wales.